The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity , then we are the right fit for you.
As an Associate Client Relations Specialist, you will begin a career in Customer Relations Management in the financial services industry. You will be part of a dedicated team, the faces of SS&C, which consult with our customers. You will learn our customers' business and ours. You will have daily, direct interaction with one or more customers and be responsible for gaining the customer's confidence in your ability and our products. As you build domain knowledge in SS&C's applications, your ability to consult will grow and you be assigned larger and more complex projects within the team. Whether your goals are to pursue a career in staff management, client management, or as a subject matter consultant, you will be actively engaged in the financial services industry and providing exceptional customer experiences. As a Client Relations Specialist you will have the autonomy to
Establish collaborative relationships between customers and the SS&C organization
Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
Educate customers on implementing our products and services
Analyze, anticipate, and identify customer needs and recommend innovative solutions
Complete system change requests
Research and resolve any system issues reported by customers
Leverage extensive in-house training programs for industry knowledge and product expertise
As you gain mastery, you may also:
Mentor less experienced associates
Establish work priorities, plan projects, and ensure timelines are met
Prepare status reports for customers
Meet face-to-face with customers at their location
Ensure contractual obligations are achieved
Assist with budgeting, billing, and contract administration
Assist in onboarding new customers as they transition to SS&C's industry leading solutions
Characteristics of Successful Candidates
Business education and/or 1-2 years business experience in customer service or customer support roles
Excellent written and verbal communication skills
Problem solving and numerical reasoning skills; ability to analyze data and take action
Career oriented, highly motivated, and self-starting individual
Ability to work in a fast paced, team environment
Efficient time management with strong organizational skills
Ability to quickly learn and adapt to new systems, processes, plans, and programs
Proficiency in use of business productive tools such as word processing, spreadsheets, data management, project management, and presentations
Kansas City Missouri
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (~~~) and here (~~~) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at ~~~ for assistance.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.