• AV Technician (MGM National Harbor)

    MGM Resorts InternationalOxon Hill, MD 20750

    Job #901000566

  • Location:

    National Harbor, Maryland


    It is the primary responsibility of the Sound and Video Technician to manage, install, configure, and maintain all Audio, Video, Crestron, and Lighting control hardware systems and software applications. This is a hands-on position that requires a team player and involves working closely with fellow staff and managers to support the systems throughout the property. The position offers the opportunity to work in a cutting edge and fast paced technological environment.

    The right individual for this role will be a motivated and energetic technician who enjoys working with and operating the latest technology. This individual will be tasked with various advanced hardware challenges and takes great pride in his or her work to provide the best possible guest experience.

    All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices and procedures.


    • Operate / Maintain / Install Audiovisual and Digital Signage systems to support our guests experience

    • Monitor and support all Media Technology installed systems

    • Solve system issues quickly and effectively under pressure.

    • Solve problems in Mac OS X, Mac iOS, Windows OS environments

    • Daily site surveys will be required throughout the property to ensure the systems are operating properly and consistently.

    • Track and support service requests to provide timely service for customers and employees

    • Take ideas and direction from property operations team and MGM Resorts Media Technology department.

    • Have good organizational skills to complete tasks

    • Understand department job processes and procedures

    • Perform other job-related duties as assigned


    • N/A



    • Minimum 1-3 years of experience diagnosing and solving problems in Mac OS X / Mac iOS, / Unix / Linux environments, and some background in Windows OS

    • Advanced knowledge of audio / video / Control / Network equipment and terminologies

    • High School diploma or equivalent

    • Ability to communicate effectively in English, in both written and oral forms

    • Proficient use of Microsoft's Office Software; Outlook, Excel, Word

    • Proof of eligibility to work in the United States


    • 2-year degree or equivalent experience

    • Previous experience working in a similar resort setting

    • Infocomm Certification CTS

    • Experience operating and maintaining; Audio DSP, Crestron Products, Digital Media Players


    • None


    • Knowledge of Mac OS X, Mac iOS, Linux and Windows operating systems

    • Working knowledge of appropriate file formats

    • Basic knowledge of lighting technologies; 0-10V, forward and rev-phase dimming, Dali, line-voltage dimming technology and equipment. i.e ETC, Crestron, Lutron

    • Knowledge of IPTV terminology and basic IT / AV networking equipment.

    • Experience with IPTV Encoders and Decoders

    • Knowledge of Multicast / Uni-cast traffic; H.264, Mpeg2, Mpeg4, Cobra-net, Dante, AVB

    • Must have a Basic understanding network equipment and terminology.

    • Physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items weighing at least 70 lbs. without restriction

    • Must be able to travel off property when representing the company

    • Availability to work hours outside of a normal workweek, which may include, but are not limited to: holidays, mornings, evenings and weekends along with the ability to support utilizing company issued laptop and phone.

    • Must have a high level of dedication and be able to take direction from superiors

    • Ability to use industry standard troubleshooting tools

    • Must be able to work effectively when not directly supervised

    • Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to detail

    • Must have interpersonal skills to deal effectively with all business contacts

    • Maintain a professional, neat and well-groomed appearance, adhering to MGM Resorts International standards

    MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

    With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We're proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations.

    While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us.

    If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at ~~~ or email ~~~ .

    We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at ~~~ and commitment to diversity and inclusion, please visit ~~~/ at ~~~/ careers.

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