• AV/VC Room Sweeps Technician

    Milestone TechnologiesPleasanton, CA 94588

    Job #1204055764

  • Overview Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. Job Overview: This position consists of AV troubleshooting and white glove customer support for our corporate partner. Training opportunities will be available, including Audio Video and other Service Desk related IT training. AV sweeps need to be completed on a daily basis and the ideal candidate will be able to produce a detailed log of all issues. Responsibilities How You Make an Impact: + Maintain 300+ conference rooms + Complete daily sweep inspections of all conference rooms and perform AV basic troubleshooting + Daily room sweeps will require that you check the following + All AV user cables are in good physical condition and passing signal + All power cables are in place and correctly powering laptops + Both Zoom and Room iPads are on the network + Touch 10's are on the correct video and audio settings + You can launch a call and both audio and video are being transmitted + Logistics and inventory support. + Inventory tracking and management + Chat Support for remote users + Work swing shift of 3PM to midnight Qualifications What You Will Need to Succeed: + HS Diploma or GED + 1+ year of experience in AV/VC support + Ability to work with limited supervision and stay focused while performing repetitive tasks + Strong documentation and communication skills + Understand basic AV signal flow and have the ability to do basic troubleshooting + Experience with ticketing systems; ServiceNow knowledge is a big plus + Ability to follow through and execute on assigned tasks + Ability to identify and report trends As a full-time employee of Milestone Technologies, you will be eligible to receivemedical, dental and vision insurance, life insurance, PTO, 401K and many other perks. Join our team today! _*Job description is subject to change._ Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. Need help finding the right job? We can recommend jobs specifically for you! Job ID 2020-10627 # of Openings 1 Category IT/Engineering Hire Type Regular Full-Time Job Category _Audio Visual / Video Conferencing_Milestone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status