System One • Trenton, NJ 08629
Community Manager (PC Enthusiast)
Employment Type: Full Time
Job Number: JO-2302-2081
Join a passionate group of PC enthusiasts driving marketing programs for the tech community. We're looking for a Community Manager with expertise in client PC hardware and gaming to engage across tech-focused community and social channels. Working with the Content and Product Advocacy team, the successful candidate will contribute to the day-to-day conversation and run regular activities that connect the community with our Fortune 100 Tech client.
This position is primarily focused on building our client's relationship with tech enthusiasts through our client's Insiders Discord and in key Subreddits. It involves engaging organically in the conversation, answering technical questions, escalating issues, and handing off support cases to the appropriate teams, as well as creating content and managing a calendar of engagement activities across platforms. Similar duties apply to social channels, but only for conversations directly linked to content produced by the tech community team.
The Community Manager role requires coordinating with product, marketing, and social media teams to help plan, host, and promote engagement activities that connect the community with subject-matter experts, tech evangelists, and other people in the PC arena. It also entails maintaining an engagement calendar for Discord and Reddit, reporting on community sentiment and discussion topics, and helping to refine tools that offer insights on community conversations.
Bay Area: 104k-123k
CA, NJ, NY, CT, D.C, Bellevue WA and Seattle: 100k-116k.
All other areas: 90k-105k
Duties & Responsibilities
Engaging with the tech community through consistent, authentic, and transparent dialog
Bringing the voice of the tech community into internal discussions
Building relationships with tech enthusiasts and cultivating advocates
Maintaining and executing a calendar of engagement activities across Discord, Reddit, and IRL events
Coordinating with internal teams to align community activities with key moments, messages, and marketing initiatives
Reporting on community sentiment, hot topics, and activity analytics
Helping to refine tools designed to gather insights from community conversations
Answering questions about client products and technologies, and escalating cases to stakeholders and support teams where appropriate
Monitoring conversations related to tech community content published on our client's social media channels
Creating promotional content for community activities both independently and working with internal teams and agency partners
Collaborating on activities, programs, and strategies that drive education and advocacy in the tech community
Skills & Qualifications
Strong expertise in client PC hardware and gaming, along with authentic enthusiasm for both
Creative mindset capable of thinking through execution and anticipating challenges
Excellent communication skills, including the ability to match the tone of our brand voice
Building relationships and identifying advocates within online communities
Crisis management and mitigation
Ability to excel in a highly matrixed organization that requires working across teams and geographies
Team player with collaborative attitude
Self-motivated and able to manage multiple projects in parallel
Impeccable attention to detail, especially for written communication
Familiarity with analytics tools and creating reports for internal stakeholders
Education & Experience
3-5 years of experience as a community manager in the tech industry
Expert knowledge of Discord and Reddit
Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.
Diversity Inclusion & Customer Service Statement
TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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