EEP Marketing & Outreach Sr. Rep.
This position leverages interactions with customers to increase awareness of Energy Efficiency Programs (EEP) and help meet program goals and objectives; educate customer son program offerings; increase rebate completion rates; and provide financing options. Interactions will include participation in marketing and outreach events (i.e. information booths), effectively assisting on inbound and outbound calls, emails and other communications. Fosters a positive image of Nicor Gas and the EEP Program.
Supports EEP Program Managers with their initiatives. Cross trains to learn all areas in Energy Efficiency.
Seeks and optimizes opportunities to support Customer Development and other key stakeholder areas through customer interactions.
This role is an integral part in customer facing initiatives.
Required: Associate's degree or 60 credit hours towards a Bachelor's degree
Preferred: Bachelor's degree in Business, Marketing, Communications or related discipline
Required: 6 months general work experience
Preferred: Sales, Marketing, Community Outreach, Customer Centric Experience
OR any combination of education and work experience which permits the candidate to meet position work requirements.
Specific Skills & Knowledge:
Required: Strong presentation, communication and written communication skills
Preferred: Working knowledge of MS Word, Excel, SmartSheets, Power Point
MAJOR JOB RESPONSIBILITIES:
Answering inbound calls
Resolving invalid rebates
Employee receives clear instructions from supervisor regarding what to do and how to do it.
Tasks follow set guidelines or procedures.
Employee must consider alternative courses of action and then make a decision after considering the options.
Employee has the authority to make significant choices and decisions, without specific guidance or direction from the supervisor.
Tasks are straight-forward, routine, and often repetitive.
Tasks are varied and fairly complex.
Assignments are quite varied and highly complex.
Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.
Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit ~~~.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Administrative & Clerical
Job Type: Standard
Primary Location: Illinois-Metro Chicago-Naperville
Operating Company: Southern Company Gas
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
G O Naperville - 1844 W Ferry Rd. (1844NapervilleCODE)
1844 W Ferry Rd.
Req ID: GAS2002360