• Karen Interpreter

    Fairview Health ServicesSaint Paul, MN

    Job #666621675

  • Overview

    Responsible for the oral interpretation and written translation of communication between Karen speaking patient/family members and medical staff. Serves as a cultural bridge between a minority culture, foreign-based belief system and experiences, and western-trained medical personnel. Enhances the outreach of services to a minority population.

    Responsibilities

    • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards

    • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes

    • Interprets between patients/family members, providers, nurses and staff

    • Assists with written translation of Karen as needed

    • Provides consultation to medical providers as needed

    • Acts as a cultural liaison between non-English speaking patients and providers

    • Promotes inclusiveness and diversity

    • Follows Interpreter codes of ethics and HealthEast policies, department guidelines and procedures

    • Assesses safety of the work area/site and takes initiatives to prevent accidents, according to prescribed HealthEast policy

    • Represents HealthEast at community activities

    • Promotes HealthEast to community providers

    • Identifies HealthEast growth opportunities

    • Maintains productivity records on services provided

    • Maintains record of departmental requests for services provided to evaluate scope of service needed within the organization

    • Examines every interaction for the opportunity to assure customers are satisfied with services

    • Exhibits excellent customer relations with clients, coworkers, referral sources, and others so that HealthEast is known for service excellence

    • Identifies instances in which cultural differences between parties have potential to seriously impair communication, and shares cultural information with both parties that may be relevant

    • Assists speaker in developing an explanation that is understood by the listener

    • Assists with development of education for staff around appropriate interpreter usage

    Qualifications

    • High school graduate or equivalent

    • Native or near native fluency in Karen

    • Formal college level course or equivalent in medical interpreting and Associate degree/Bachelor's degree preferred

    • Training minimum 40 hours - in medical interpreting with Bridging the Gap, University of Minnesota or Century College preferred

    • 1 year experience in medical interpreting

    • Health care experience preferred

    • Knowledge of medical setting and basic medical terminology

    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)

    • Crisis Intervention: Ability to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start

    • Foreign Language Fluency: Ability to smoothly and quickly read text aloud and/or converse orally with others in a foreign language or ASL

    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

    • Medical Staff Relations: Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust

    • Medical Terminology/Spelling: Familiar with medical terminology and medical spelling

    • Multi-Cultural Communication: Ability to interact effectively with people of different cultures

    • Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b)

    • Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills

    About HealthEast

    At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

    We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

    Job ID 2018-10709

    Category Interpreter Services

    Contract Status NH

    FTE 0.00

    Shift All Shifts - Day/Evening/Night Rotations

    HealthEast is an Equal Opportunity Employer. HealthEast will not discriminate in public accommodation, or employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local commission, disability, sexual orientation, gender identity or expression, age or genetic information.

    Updated 05/18/2018