The Client Communications Manager owns the client communications experience by managing business requests for communication templates from concept and development through production. The CM impacts communications by advising the business on strategy and best practices, crafting the message, managing the review process and championing communications through the full project lifecycle. The CM partners with internal resources to ensure a timely, meaningful and relevant communications experience. The CM manages multiple projects of varying complexity, balancing the demands of the business, a strong controls structure, and a best in class client experience. The CM leverages Marketo, to deliver a personalized experience through marketing automation.
Owns the end-to-end process to fulfill recurring servicing communication template requests from the business
Produces clear and succinct written and verbal communications and knows how to structure and frame messages for different audiences.
Completes Job trafficking of business requirements of each campaign
Ensures quality and timeliness of project results
Tracks pertinent inputs and outputs required for execution of a request
Monitors specific project details, and creates standard or ad hoc reports
Obtains all Audit and Campaign Approvals
Acts as a Liaison with multiple stakeholder groups (Product, Marketing, Operations, Legal & Compliance), including region senior leaders & segment business owners
Contributes/provides support to larger projects
Manages controls execution of a large-scale inventory of communication templates
Escalating issues and risks in a timely manner to prevent negative impacts to the client experience
Proactively looks for ways to improve processes and procedures that enable nimble response for clients; drives efficient use of resources within JPMC firm-wide and CCB-level controls and standards
Self-starter with 3 - 5 years of experience in the financial services market as well as expertise in marketing services, operations and/or campaign/project management and/or communication management.
Strong written and verbal communication skills and attention to detail combined with solid project management ability
Comfortable working in an extremely fast paced, collaborative environment; meet deadlines and prioritize accordingly
Ability to manage to tight deadlines with a mindset for flexibility
Energetic with a style that promotes best in class client experience and a culture of collaboration and teamwork, along with the ability to work independently to drive business results
A critical thinker with the ability to understand, dissect and analyze information and provide sustainable solutions; is capable of challenging the norm and making recommendations
Ability to generate support from a wide-range of stakeholders and create a strong network of relationships at all levels of the organization
Ability to facilitate effective meetings with subject matter experts and leadership
Fluent in Microsoft Office (Excel, Word, PowerPoint) and SharePointCollege degree or equivalent experience; Bachelor's Degree preferred
Marketo or equivalent marketing automation platform experience preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.