• QA & Reporting Coordinator

    Comcast Baltimore, MD 21284

    Job #1903272496

  • Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We're dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we're able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out ~~~.

    Job Summary

    Responsible for coordinating all quality assurance and reporting actions related to post-sale activities of assigned campaigns, including post- sale reporting and revenue retention. Provide support for the full life- cycle of the campaign. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

    Job Description

    Core Responsibilities

    • Provide performance reporting of online clearance and fulfillment reports to management or leadership daily. Provide relevant clickthrough and creative success reporting for more advanced campaigns.

    • Complete quality assurance checks to ensure successful order entry, posting and reporting of all campaigns, including generating and preparing applicable reports.

    • Analyze trends and provide relevant insight to sales teams and leadership, such as department metrics and team, system or process efficiencies.

    • Provide posting and pulsing support for applicable regional and national lines of business.

    • Request and coordinate delivery of and confirmation of all necessary co-op documentation.

    • Determine if inventory allocation changes are needed to clear high value spots.

    • Coordinate distribution of make good/under delivery reports to sales team.

    • Research and resolve any discrepancies in the tracking of sports, high profile events and packages for sales in special event tracker and/or relevant market trackers.

    • Resolve or escalate any errors in order entry as identified by data governance team.

    • Maintain market allocation grids in collaboration with traffic team.

    • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

    • Other duties and responsibilities as assigned.

    Employees at all levels are expected to:

    • Understand our Operating Principles; make them the guidelines for how you do your job.

    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

    • Win as a team - make big things happen by working together and being open to new ideas.

    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

    • Drive results and growth.

    • Respect and promote inclusion & diversity.

    • Do what's right for each other, our customers, investors and our communities.

    Disclaimer:

    • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is an EOE/Veterans/Disabled/LGBT employer.

    Education

    High School Diploma / GED

    Relevant Work Experience

    2-5 Years

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (~~~) on our careers site for more details.