• Senior/Staff Technical Writer

    Salesforce.com, Inc Des Moines, IA 50381

    Job #2159451527

  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Job Category

    Products and Technology

    Job Details

    Availability Technical Writer - Job Description

    We're looking for an experienced writer to develop technical content for internal Salesforce audiences. You'll help make sure engineers have the information they need to design, monitor, and maintain a reliable service. Using a spectrum of your content skills, you'll focus efforts writing technical documentation for a developer audience and creating resulting content experiences that address your customers' key jobs to be done. Additionally, you might work on monthly updates, release notes, root cause analysis documents, blogs, newsletters, and presentations that help increase adoption and transparency of the variety of technical programs.

    Work involves collaborating with engineering and product leaders, scrum teams, learning teams, and the content experience team. You'll join the content team's documentation intake and tracking process to maintain a backlog of content deliverables, keep user stories up-to-date, and manage stakeholder expectations. You also have the opportunity to drive and influence content strategy at Salesforce.

    Required Skills and Experience

    • Bachelor's degree in a STEM field or an English degree and/or equivalent experience

    • 3+ years of experience with technical writing and editing developer-focused process documentation

    • Strong collaboration skills to work cross-functionally with engineering and product stakeholders

    • Superb English writing and editing skills

    • Ability to work on multiple projects at once

    • Ability to learn new technologies quickly

    • Great people and communication skills

    • Strong team player

    Desired Experience/Skills

    • Project management skills or experience

    • Experience writing technical root cause analysis or incident response documents

    • Experience with authoring tools such as Confluence, content management systems, review and feedback tools like gDocs or Quip, diagraming tools, screen capturing tools, video tools

    For Colorado-based roles: Minimum annual salary of $65,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: ~~~/

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    ~~~ and ~~~ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. ~~~ and ~~~ do not accept unsolicited headhunter and agency resumes. ~~~ and ~~~ will not pay any third-party agency or company that does not have a signed agreement with ~~~ (~~~/) or ~~~ .

    Salesforce welcomes all.

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    Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

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