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Products and Technology
Availability Technical Writer - Job Description
We're looking for an experienced writer to develop technical content for internal Salesforce audiences. You'll help make sure engineers have the information they need to design, monitor, and maintain a reliable service. Using a spectrum of your content skills, you'll focus efforts writing technical documentation for a developer audience and creating resulting content experiences that address your customers' key jobs to be done. Additionally, you might work on monthly updates, release notes, root cause analysis documents, blogs, newsletters, and presentations that help increase adoption and transparency of the variety of technical programs.
Work involves collaborating with engineering and product leaders, scrum teams, learning teams, and the content experience team. You'll join the content team's documentation intake and tracking process to maintain a backlog of content deliverables, keep user stories up-to-date, and manage stakeholder expectations. You also have the opportunity to drive and influence content strategy at Salesforce.
Required Skills and Experience
Bachelor's degree in a STEM field or an English degree and/or equivalent experience
3+ years of experience with technical writing and editing developer-focused process documentation
Strong collaboration skills to work cross-functionally with engineering and product stakeholders
Superb English writing and editing skills
Ability to work on multiple projects at once
Ability to learn new technologies quickly
Great people and communication skills
Strong team player
Project management skills or experience
Experience writing technical root cause analysis or incident response documents
Experience with authoring tools such as Confluence, content management systems, review and feedback tools like gDocs or Quip, diagraming tools, screen capturing tools, video tools
For Colorado-based roles: Minimum annual salary of $65,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: ~~~/
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