• Senior Technical Writer/ User Assistance

    OracleBurlington, MA 01805

    Job #1308961009

  • Senior Technical Writer/ User AssistancePreferred QualificationsSr. Technical Writer/User AssistanceHere at Oracle Health Sciences in Burlington, MA, we're designing an ecosystem of complex, data-centric applications used by the global pharmaceutical industry. Our applications help develop new treatments and cures, as well as monitor the safety and efficacy of existing ones. We're looking for a solid user assistance developer with the technical writing experience needed to build documentation and user assistance from the ground up. If you are looking for a challenge to showcase your industry knowledge, we want you on our team!+ Advanced skills in English grammar, technical editing, and user-focused technical writing. Degree in English, Journalism, or a related field preferred.+ Proven ability to design clean, modern documentation and other forms of user assistance from scratch is a strong plus.+ Experience as a technical writer, working with authoring tools. Oxygen (DITA) preferred.+ Technology experience with XML and REST is a plus+ Ability to follow style and usage guidelines.+ Ability to learn new technologies quickly.+ Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT.+ Strong customer advocate mentality.+ Comfort with agile, swiftly changing, dynamic software development situations.+ We are kind, and you are, too.Detailed Description and Job RequirementCreate a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, and infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to identify product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with ~~~ a lead writer for our Pandemic Response products, you will design, create, and deliver whole product documentation sets and/or related courseware. You are expected to plan the format, arrange the layout of publications, and edit work for conformance to our publication standards and specifications. You will be supported by our Information Architect and other members of our User Experience team, including a network of always-willing-to-help writers with industry experience. Your writing should be task-based, minimalist, and user centric.Duties and tasks are varied and complex and require independent judgment. You may be expected to take on a project lead role or supervise lower level personnel as your product matures. BS or MS degree or equivalent experience relevant to functional area. 5 years of technical writing, software development, or equivalent experience is required.Detailed Description and Job RequirementsResponsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.Job: Product DevelopmentLocation: US-MA,Mass-BurlingtonJob Type: Regular Employee HireOrganization: Oracle

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