• Sr Director, Network Maintenance - Norcross, GA

    Comcast Norcross, GA 30093

    Job #1888955901

  • Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

    Job Summary

    Responsible for the direction and planning of the Network Maintenance department. This includes establishing policies and procedures, and practices and standards of performance in alignment with the organization's business strategy. This person also develops and manages the budget. Proactively anticipates obstacles or issues, and then identifies and proposes solutions while understanding their financial impact on the business and experience for our employees and customers. When planning and setting goals, this person uses data driven analysis to create operational excellence.

    This person evaluates areas of improvement across people, process, and technology to improve network quality, reliability, and performance. This includes catalyzing change and cultivating next steps and resolution. Person is responsible for ensuring current training and continued education of Network Maintenance Technicians including all required resources and tools needed for technicians as well as the education of managers and staff. Responsible for partnering with Division and Regional teams to plan, motivate, and influence resources to achieve set goals.

    The right candidate establishes strong interpersonal relationships and builds diverse technical teams to shape the direction and create an inclusive and enthusiastic culture. This person communicates multi-dimensional challenges into simple, organized, clear data that the field can act upon to drive change as well as presents plans and data to upper leadership. This person stays up to date on changing security practices and coordinates with the IT department as needed.

    In addition to the development, review and maintenance of day-to-day business policies, procedures, and legal requirements, this individual is required to ensure compliance with federal and company safety, health, and employment regulations.

    This is a regionwide role in which travel is required with on-call responsibilities.

    Job Description

    Core Responsibilities - Experience Necessary:

    • Familiarity with network infrastructure and security is a must

    • Strong technical background with a minimum of five years' experience with Network Administration and Network Security

    • Flexible team player with a passion for creating positive internal and external customer experiences

    • Proven people leader who builds and develops high performing teams

    • Ability to develop reports from existing systems and multiple sources, evaluate results, and create action plans

    Knowledge/Skills Required:

    • Solid leadership & organizational skills

    • Strong verbal & written communication Skills

    • Experience developing a high performing team

    • Proven self-starter

    • Strong analytical skills with attention to detail

    • Prior technology and field networking experience

    • Excellent execution implementation and influencing skills

    • Ability to prioritize and deliver on multiple work streams without sacrificing quality or strategic perspective

    Add in success characteristics:

    • Collaborative/Team-focused

    • Problem solving/Solution focus

    • Forward thinking

    • Analytical and results focused

    Employees at all levels are expected to:

    • Understand our Operating Principles; make them the guidelines for how you do your job.

    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

    • Win as a team - make big things happen by working together and being open to new ideas.

    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

    • Drive results and growth.

    • Respect and promote inclusion & diversity.

    • Do what's right for each other, our customers, investors and our communities.


    • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is an EOE/Veterans/Disabled/LGBT employer.


    Bachelor's Degree

    Relevant Work Experience

    10 Years +

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (~~~) on our careers site for more details.

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