• Tech Writer

    KforceCharlotte, NC 28230

    Job #1110668813

  • A Kforce Client is looking for a Technical Writer in the Charlotte, North Carolina (NC) area. This work will be part a project that will look at our clients Knowledge articles used by End user services and help write them in a manner the agents and site support teams will ingest. The project is being stood up to mature their processes across the organization and help drive efficiencies where possible. From the client:

    • In this role, resource will be responsible for creating/designing/maintaining documentation that will assist Digital Technologies End User Services team

    • The primary responsibility will be to create Knowledge Articles and documentation of procedures and process flows for the end user services team that will be consumed by the Digital Technology Service Desk and employees

    • Resource will work closely with the stakeholders in the End User Services team in driving the needed updates and creation of new articles

    • 5 years of technical writing experience, ability to review technical documents for grammar, content and style of writing

    • Experience writing for an IT admin audience and end users

    • Strong Communication Skills, writing, editing and research skills

    • Understanding of Business, technology and digital subjects

    • Preferable: Knowledge of ITIL Processes (Service Management)

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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