• Technical Documentation Consultant

    NCRGermantown, MD 20875

    Job #1134844846

  • About NCR

    NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

    TITLE: Technical Documentation Consultant


    • Create operating instructions, how-to manuals, assembly instructions, and "frequently asked questions" pages to help technical support staff, customers, and other users. Prepare various technical documents on technologies, customer environments, products and systems.

    • Determine the needs of end users of technical documentation

    • Study product samples and talk with product designers and developers

    • Work with technical staff to make products easier to use and thus need fewer instructions

    • Organize and write supporting documents for products

    • Use photographs, drawings, diagrams, animation, and charts that increase users' understanding

    • Select appropriate medium for message or audience, such as manuals or online videos

    • Standardize content across platforms and media

    • Gather usability feedback from customers, designers, and users

    • Revise documents as new issues arise

    • Conduct research through personal observation, library and Internet research, and discussions with technical specialists to improve content and usability of documents

    • Learn and use the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video

    • Strong communication skills both written and verbal; strong English skills

    • Excellent team player; ability to work in team environment composed of peers and cross-functional members

    • Proactive and positive attitude

    • Decision making

    • Problem solving

    • Ability to prioritize in fast-paced environment

    • Strong desire for quality

    • Ability to multi-task

    • Tact and diplomacy

    • Analytical skills

    • Excited by the challenge of new and unknown things

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

    We are NCR. We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values, always seeking new adventures, and carving your own path. We've been around for more than 130 years and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!