• Technical Documentation Summer Intern

    Pegasystems, Inc.Cambridge, MA 02238

    Job #1023945690

  • Technical Documentation Summer Intern

    Job Category: Internships

    Location: US - Massachusetts - Cambridge

    Meet Our Team:

    As a Technical Documentation intern, you will write, review, and edit customer-facing content to enable Pega users to solve critical business problems by using our software. This content, in the form of online help, knowledgebase articles, user guides, learning modules, and software UI text addresses the needs of multiple audiences, including business users and technical implementers. In this position, you will work with the Pega Technical Documentation team and other stakeholders across the organization to plan for, write, and peer review effective, task-based content.

    Picture Yourself at Pega:

    Pega's internship program is the perfect platform to help students transition their academic knowledge into a successful professional career. We push great students to be better, we encourage them to take on the biggest challenges, and we also believe that great ideas can come from anyone or anywhere, irrespective of hierarchy or location. The purpose our internships are to provide students with the opportunity to gain valuable business skills, work on real-time, impactful initiatives, and collaborate on a global scale, all while earning a competitive compensation.

    What You'll Do at Pega:

    • Work with a group of technical writers to create user-oriented content that explains complex concepts and processes clearly.

    • Build relationships and consensus across the organization to help our team create and implement the appropriate content deliverable.

    • Support customer success by contributing to the design and delivery of content that optimally conveys intended messages to target audiences with clarity and precision.

    • Work with stakeholders to set objectives and priorities to deliver within the committed time frame. Analyze risks and anticipate issues that can impact schedules.

    • Create task-based content focused on user goals, not product features

    • Develop hands-on technical expertise with product functionality and architecture in one or more product areas.

    Who You Are:

    An intelligent, motivated, and collaborative individual with exceptional communication skills. This individual has a desire to enter the technology industry, is interested in documenting complex software products, and can organize and present a range of technical material to a variety of audiences. Consideration will be given to students studying Liberal Arts, Creative Writing, User Experience Design, Library Science, or Computer Science.

    • Outstanding written, verbal communication and interpersonal skills

    • Demonstrated analytical and problem-solving abilities

    • Drive for continuous learning and development

    • First-rate time management and organizational skills

    Pega Offers You:

    Pega Offers You:

    • Opportunity to work with diverse global teams on real-time, impactful projects and initiatives

    • Participation in Pega and intern specific events such as social events, volunteer opportunities, group projects, team outings, etc.

    • Potential for full-time offer

    • Structured manager and mentor program

    • Competitive salary and perks

    • Casual and fun environment

    Job ID: 9193

    As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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