Santa Clara Valley (Cupertino),California,United States
Support and Service
Technical content development experience with a Fortune 500 consumer products company
Demonstrated ability to write documentation that is clear, concise, consistent, and accurate
Ability to build good working relationships with an established team of writers and our cross-functional partners
Mastery of English grammar, writing, and copyediting
Expert attention to detail and organizational skills
Advanced proficiency with consumer electronics hardware and software (Apple product knowledge a plus)
Expert use of HTML editors, word processing, spreadsheet, and desktop publishing software
Experience using style guides (e.g., The Chicago Manual of Style)
The successful candidate will work closely with service readiness engineers, media production specialists, and instructional designers, to build world-class service content and communication assets. Responsible for the timely collection of documentation requirements and the creation of accurate troubleshooting and take apart procedures, the person in this role creates engaging technical content while ensuring continuity of tone and nomenclature across many service content assets. Comfortable working alone or in team contexts, the person in this role consults with engineers, photographers, graphic designers, and editors throughout the content creation cycle. Well-versed in technical documentation tools and practices, as well as content management workflows, the person in this role uses experience and good judgement to continuously drive documentation and process improvement across multiple, simultaneous projects and systems. Responsibilities: Author clear and concise service guides and other technical service content. Adapt tone and nomenclature of content to the needs of the intended audience. Participate in Product Readiness core team meetings throughout the product development lifecycle. Prioritize tasks and deadlines in a highly dynamic environment. Collaborate with cross-functional team members in Service Training and Media Production to produce innovative service content solutions. Partner with Subject Matter Experts, Instructional Designers, and Engineers to ensure robust content designs. Continuously refine content authoring processes for greater efficacy. Contribute to system requirements and infrastructure projects.
Education & Experience
Bachelor's degree in a related field, or equivalent experience
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