Job Description :
The Technical Writer writes, formats, and maintains Administrative Policy and Procedure (instruction) manuals, how-to guides, quick reference guides, help files, and FAQs. This type of work requires professional level knowledge of the relevant existing system processes and procedures, a methodical nature, clear and detailed writing, and consultation with various Subject Matter Experts (SMEs), through e-mail, meetings, or teleconferences.
Must acquire a detailed knowledge and understanding of new processes and procedures as they are proposed and developed for application to end users. This requires working with analysts and developers of processes and systems and the end users of processes and systems. The purposes of this position are: 1) to teach someone how to use a specific product or service; and 2) to describe the policies/procedures that are implemented by Highmark and applied to specific area.
Essential Job Functions:
Writes, formats and maintains manuals that describe specific policies and procedures applied to the end
Policies and procedures are 75% moderately complex - existing policy and procedure updates; 25% extremely complex - new policy and procedure development. At Sr Level: Policies and procedures are 25% moderately complex â€“ existing policy and procedure updates; 75% extremely complex - new policy and procedure development.
Produces content for online step-by-step tutorials/training modules with illustrative graphics and images to aid the reader, using software tools that include but are not limited to; PowerPoint and PointCaste.
Produces content for web-based training and other forms of training materials that support new program initiatives during their implementation phase and when changes are made to current programs and initiatives.
Researches inquiries and makes provider policy interpretations and/or recommendations to management.
Writes, formats, and maintains how-to guides, quick reference guides, help files, and FAQs.
Other duties as assigned or requested.
Minimum Required Qualifications :
Generally possesses 5 or more years of related, progressive experience in technical writing.
Knowledge of PC tools such as MS Office Suite
Preferred Qualifications :
5 or more years of related, progressive experience in technical writing. B.A. in Technical Writing or related communications field.
4 yearsâ€™ experience in a healthcare environment with specific emphasis on insurance and managed care programs, including at least 2 years in writing about such programs.
Certification in Information Mapping or structured writing, Information Mapping or Project Management preferred
Ability to prioritize and work under time constraints and meet project deadlines
Excellent communication skills, curiosity and attention to detail are highly desired
TRAVEL REQUIREMENT: up to 80% travel
Referral Level Payout 4
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Highmark Health and its subsidiaries and affiliates comprise a national health and wellness organization that employs more than 40,000 people and serves nearly 50 million Americans in all 50 states and the District of Columbia. The organization includes businesses in health insurance, health care delivery, managed vision care, retail eyewear and eye care services, eyewear manufacturing, dental solutions, health risk solutions, and innovative, technology-based solutions. Highmark Health is the parent of Highmark Inc., Allegheny Health Network, HM Health Solutions, and HM Home and Community Services LLC.